At Dalbostore Ltd, we strive to ensure that our customers receive top-notch furniture and a pleasant shopping experience. In pursuit of this objective, we have put in place a 30-day refund and returns policy for all products purchased through our website. This policy assures you that if you are dissatisfied with your purchase for any reason, you can request a refund or return within 30 days of receiving your order. Our aim is to make your shopping experience as hassle-free and satisfactory as possible, and we are committed to achieving this goal through our return and refund policy.
Guarantee:
At Dalbostore Ltd, we value our customers and strive to provide high-quality products and services. To ensure customer satisfaction, we offer a guarantee on all of our furniture brand products. Before making a purchase, we encourage you to carefully review the product descriptions and guarantee details, which outline the terms and conditions of the warranty. If you have any questions or concerns, our customer service team is always available to assist you.
Eligibility for Refund and Returns:
We understand that sometimes a product may not meet your expectations. If you need to return or exchange an item, it must meet certain criteria to be eligible. The item must be in its original condition, unused, and in its original packaging. Please note that personalized or custom-made items may not be eligible for a refund or return. Our customer service team can provide you with more information on this.
Circumstances for Refund and Returns:
We offer refunds and returns for products that fall under the following circumstances:
- Defective or damaged products delivered by our shipping service provider or delivery personnel.
- Products delivered that do not match the specified category, brand, color, size, or that are falsely advertised.
- Unopened products in their original packaging that have never been used.
Refund and Returns Process:
At Dalbostore Ltd, we understand that customer satisfaction is of utmost importance. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free refund and returns process. To initiate a return or refund, please contact our customer support team at [email protected] within 30 days of receiving your order, and provide a reason for your request. Our team will respond to your email and provide instructions on how to proceed with the process. Customers are responsible for all shipping costs for the return process, and we accept refunds in USD currency. Once we receive your returned package, we will inspect it and issue a refund within 3-5 business days.
Exchanges:
In addition to refunds and returns, we also offer exchanges to ensure our customers are fully satisfied with their purchases. If you would like to exchange a product, please contact us through our website’s contact form, and our team will be happy to assist you in the process.
Requirements for Refund and Returns:
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. Please note that some items, such as custom-made or personalized items, may not be eligible for a refund or return. Our customer support team can provide you with more information on this. Our refund/return policy is only valid for 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.
Refund & Returns Instruction:
We understand that sometimes a product may not meet your expectations or may be damaged during shipping. That is why we offer a 30-day refund and return policy to ensure your satisfaction with your purchase. If you are unsatisfied with your order, please contact our customer service team at [email protected] within 30 days of receiving your package.
To initiate a return or refund, please provide the following information in your request:
- A print of the shipping label on the package
- Print(s) or video(s) of the wrong, imperfect, or damaged item(s)
Once we receive your request, we will verify your order with the provided evidence and provide instructions for the return process, if applicable. Please note that we cannot accept returned packages without prior approval. Any returns without our guidance will not be eligible for a refund or exchange.
We accept payments in USD and do not charge any restocking fees.
Please return all products to our store located at:
Company address in United Kingdom:
Address: 4 Russel Road, Bristol, England, BS16 3PH
Company address in United State:
Address: 1012 Waubeek Rd, Central City, IA 52214, United States
We hope that our revised refund and returns policy provides you with clear and concise information, making it easier for you to make informed decisions when shopping with Dalbostore Ltd. Our goal is to provide you with a positive shopping experience, and we believe that our updated policy reflects our commitment to customer satisfaction. If you have any questions or concerns about our policy, please don’t hesitate to contact our customer service team.
